Refund Policy

At Kokab2C, we strive to ensure your complete satisfaction with every purchase of our exquisite Indian clothing. If you are not fully satisfied with your order, please review our refund policy below:

Eligibility for Refunds

  • Refunds are accepted for items that are unused, unwashed, and in their original condition with all tags attached.

  • Customized or personalized items are not eligible for refunds unless defective.

  • Refund requests must be initiated within 14 days of receiving your order.

Non-Refundable Items

  • Sale items marked as “Final Sale” are non-refundable.

  • Undergarments and accessories are non-returnable for hygiene reasons.

Return Process

  • Contact our customer service team within 14 days to obtain a Return Merchandise Authorization (RMA).

  • Ship the item back within 7 days of receiving the RMA, using original packaging where possible.

  • Customers are responsible for return shipping costs unless the product is defective or the return is due to our error.

Refund Processing

  • Refunds will be processed within 7 to 10 business days from the date we receive and inspect the returned item.

  • Refunds will be issued to the original payment method used at the time of purchase.

  • Shipping charges, if applicable, are non-refundable.

Damaged or Defective Items

  • If your item arrives damaged or defective, please notify us immediately with photos of the issue.

  • We will provide instructions for return and arrange for a replacement or refund at no extra cost.

We value your trust and are committed to providing you with a seamless shopping experience. For any questions, please contact our customer support team.